Frequently asked questions

Add 3 to 60 photos of the two of you and pick a style. We draw the two of you as characters in that style, redraw each photo with them and bring it to life as a 5-second moving scene, put in order by date, with an opening that carries your names, words on screen where you want them, the music you pick and your closing line.

3D animated, hand-drawn, anime, cartoon, claymation and comic book. The whole film is drawn in the style you pick.

After you pick a style, we draw the two of you as characters three ways and you choose the one that looks most like you. That pair stars in every scene, so you look the same from start to finish. You check every scene before it comes to life, and if one misses, you redraw it for free.

Yes. After your scenes are drawn, you look them over, then every scene becomes a short moving shot: smiles, glances, hair in the wind and a slow camera move. You can animate it right away, no waiting.

1 minute (12 scenes), 3 minutes (36 scenes) or 5 minutes (60 scenes). Each scene is 5 seconds.

A one-time payment by length: $24.99 for 1 minute, $49.99 for 3 minutes, $69.99 for 5 minutes. No subscription.

Describe up to two moments you never photographed, like the night you met, and they are drawn with the two of you in them, in your film's style.

You see it before you pay: you pick the pair that looks most like you from three drawings, and we draw your first scene with them free. After you order, you check every scene before it comes to life. Any scene can be redrawn 3 times for free, and if the film still isn't right, you get a full refund within 14 days.

Your photos are uploaded privately and used only to make your film. They are never used to train AI, and we delete them whenever you ask. Your film is kept on a private link for 30 days; download it to keep it.

We start drawing the moment you pay. Your scenes are usually drawn within 30 minutes and we email you a private link. You look them over, then bringing them to life takes about 10 more minutes.

Editors like Canva and CapCut give you the tools and you build the video yourself. Once Upon Us makes the finished film for you: every photo redrawn in one style, in order, with your names, words and music.

Yes. Until you pay, change anything on your storyboard. After your film is made, its editor lets you reorder scenes, replace a photo, add new scenes or remove one, and every scene can be redrawn 3 times for free. Still not right? Full refund within 14 days.

Yes. Add photos in the editor up to your film's length, and upgrade to a longer film any time if you want more scenes. You can also pick a longer film first and add the rest of your photos after you order.

Yes. Send it as a private gift link whenever you like, or print a card with a QR code that opens the film.

No. Your film is made of AI illustrations of your own photos in the style you pick, each shown as a 5-second scene with a slow camera move. Moments described in words are imagined by AI with the two of you in them.